Refund Policy

Glitz Wave (hereinafter referred to as the "Company") has established this refund policy to protect customers' purchasing rights and provide clear transaction standards. All products are **non-cancellable after opening**. Any issues with product defects will be handled separately by our customer support team. Please carefully review the policy before purchasing.
1. Basic Rules for Order Cancellation and Refund
1.1 Order Cancellations Prohibited After Opening. All products sold by the Company (including jewelry, clothing accessories, etc.) cannot be cancelled, returned, or refunded once the packaging has been opened or the tags have been removed. This is due to the nature of fashion accessories, which carry a risk of bacterial contamination and quality deterioration after opening, and the loss of resaleability.
1.2 Cancellation Conditions for Unopened Orders: Cancellations are only possible if the product remains unopened and you request cancellation within 7 business days of purchase. Supporting documentation, including the product's original packaging, tags, and receipt, must be complete, and the product must be free of any signs of use or damage.
2. Handling measures related to product defects
2.1 Scope of Defect Recognition We recognize cases where an inherent defect occurred during the manufacturing process and is not caused by customer use or negligence. Specifically, this includes the following cases: - Missing product parts (e.g., missing accessory links, clips, etc.) - Product color mismatch (if there is a clear difference between the color displayed on the website and the actual product color) - Defects in the material itself (e.g., rust on metal parts, frequent hair loss or thread rupture in textile products, etc.) - Functional abnormalities (e.g., malfunction of the adjustment buckle, etc.)
2.2 Procedure for Handling Defective Products If a customer discovers a defect after receiving the product, he or she may contact the customer support team within 3 days of purchase and follow the procedures below to handle the issue:
1. Write “Product Defect Handling Request” as the subject line to the customer support email address (kulu5269@gmail.com).
2. Enter the purchaser's information (name, contact information), order number, and product name in the application, and attach supporting documents such as clear photos or videos of the defective area.
3. The company will review the product for defects within three business days of receiving the application, and if confirmed, will process a free replacement or full refund (options may be adjusted depending on the company's product inventory).
4. The company will cover all return shipping costs due to defective products.
3. Other Notes

3.1 These regulations comply with the Korean Consumer Dispute Resolution Standards, and any matters not specified shall be governed by relevant laws and regulations.

3.2 We do not accept cancellation requests after opening for personal reasons other than product defects (style mismatch, size error, etc.), so please carefully check the product details before purchasing.

3.3 For inquiries regarding product defects, please contact our customer support email (kulu5269@gmail.com) at any time, and we will process your inquiry promptly and fairly.